Rights you may have
- Ask for a copy of your personal information.
- Ask us to correct incomplete or inaccurate information.
- Ask us to erase information in circumstances where we no longer have a lawful reason to keep it.
- Ask us to restrict how information is used while an issue is checked.
- Object to processing based on legitimate interests.
- Object to direct marketing at any time.
- Ask for information you supplied in a portable format where the right applies.
- Withdraw consent without affecting processing that was lawful before withdrawal.
Rights depend on the circumstances and lawful basis. We may need to keep transaction, accounting, fraud-prevention, warranty or legal-claim records even after an account is closed.
How to make a request
Use our contact formand put "Data rights request" in the subject; or write to ITECH MOBILES AND REPAIR CENTRE LTD, 9 Harbour Street, Ramsgate, Kent, United Kingdom, CT11 8HA.
Tell us your name, the contact details or account used with us, what you are asking for and any repair, reservation or transaction reference that will help us find the correct records. Do not send a password or full payment-card details.
Identity checks and response time
We may ask for proportionate evidence of identity if needed to avoid disclosing information to the wrong person. We normally respond within one month. If a request is complex or there are several requests, data protection law may allow more time; we will explain if that applies.
Marketing preferences
You can use the unsubscribe link in a marketing email or contact us to withdraw a separate marketing consent. Service messages about an active enquiry, reservation or repair may still be sent where they are needed to provide the service.
If you are not satisfied
Please contact us first so we can investigate. You also have the right to complain to the Information Commissioner's Office through ico.org.uk or by telephone on 0303 123 1113.
